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"Marcel stopped by this morning."
"What did he have to say for himself?"
"
Nothing about himself. That is his least favorite subject.
He complimented our colorful variety of
shopping bags on the umbrella stand.
Then he
once-upon-a-timed me."
"Customer alert:
Marcel DuTramp is about to be quoted!"
"Once upon a time, the retail world was ruled by the mantra
The customer is always right–
or so it appeared.
The rule changed to Keep the customer satisfied–
or so it appeared.
But today, there is a new rule in the retail world–
The customer is
not one of us.
This, however, is not an appearance: it is a corporate mantra."
"That's a mouthful of wisdom."
"He also said it was a wise choice for you to make up
for the missing mortgage payment."
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